Common Questions About Your Account Terms
You must be of legal age in your jurisdiction where local law permits. You need a valid email, a registered payment method like DANA, OVO, GoPay or QRIS, and a phone number. Access and eligibility depend on local law, so some regions may have additional requirements or restrictions.
Violations can lead to account suspension or closure. Common breaches include multiple accounts, fraudulent payments, bonus abuse, or using the platform from a restricted jurisdiction. We'll notify you before taking action and give you a chance to respond if the breach appears unintentional.
We retain transaction records, deposit and withdrawal logs for the period required by local regulation, typically three to seven years. This protects both you and us in case of disputes. After the retention period ends, historical data is removed from active systems per our data policy.
Yes. Submit a closure request via support and your account deactivates within 24 hours. Any balance is returned to your registered DANA, OVO, GoPay or QRIS account. Once closed, you can request to reopen after a waiting period set out in the terms.
Email support with details of the dispute. We investigate within five business days and respond with findings. If unresolved, we follow the escalation steps in our terms, which may include referral to a neutral third party or ombudsman where local law permits.
Payment details are encrypted and processed through secure gateways. We don't store full account numbers. Each payment provider has its own security standards; we comply with all of them. Deposits usually clear within a minute; withdrawals are verified before funds leave our system.
Yes. Contact support with a data request and verify your identity. We'll compile your account information, transaction history and personal details within five working days. This includes everything we hold about your account activity and how your data has been used.
