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How we protect your account and payment information

When you open an account with eksototo, your personal data and transaction history stay private and secure.

Account verification protectedPayment data encryptedWithdrawal security checked

What information we collect and why

eksototo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number, address and banking details when you register and make transactions. This information lets us verify who you are, process your deposits through DANA, OVO, GoPay and QRIS, confirm your withdrawals, and comply with local financial regulations. Your data is

1
stored on secure servers and shared only with payment processors and verification partners we trust. We do not sell your information to third parties. Where local law permits, we may contact you about account activity, new features, or promotional updates — you can opt out anytime
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from your account settings.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about your privacy

If you have questions about how we handle your data, want to request access to your information, or need to update your details, our support team is here to help. We respond to privacy requests during business hours and can guide you through account changes or data downloads.

Team online

Live Chat

Available in-app and on our website during business hours. Open a ticket and our support staff will answer your privacy questions and help you manage your account data.

Email Support

Send your privacy request to our support address. We'll acknowledge your request within 24 hours and process it within 7 business days.

Account Settings

Update your personal information, email preferences, and communication settings directly from your account dashboard. Changes take effect immediately.

DATA SECURITY

How we keep your information safe and private

Your account security and data privacy are built into how we operate. We use encryption for all payment transactions, verify withdrawals before processing, and limit access to your information to team members…

Encrypted Payments

All deposits via DANA, OVO, GoPay and QRIS use industry-standard encryption. Your banking details never leave our secure servers.

Account Access Control

We verify every withdrawal request and monitor for suspicious login attempts. If we spot unusual activity, we'll contact you to confirm it's you.

Data Retention

We keep your account data for as long as your account is active, plus 5 years after closure for tax and legal compliance. Request deletion anytime.

Cookie Management

We use cookies to remember your preferences, track session activity, and improve your experience. Disable them in your browser settings at any time.

Privacy Officer Contact

Our privacy team reviews data requests and can explain exactly what we store about you. Email us or use live chat to start the process.

Regional Compliance

Our privacy practices comply with regulations where local law permits. Account access and data rights depend on local law in your jurisdiction.

Answers to your most common privacy questions

We've gathered the questions we hear most often about data privacy on eksototo. If you don't find your answer here, reach out to our support team via live chat, email, or your account dashboard.

Your account information stays in our system for 5 years to meet tax and anti-fraud obligations. After that period, we delete or anonymise it. You can request early deletion where local law permits — contact our privacy team and we'll review your request.

Yes. Open your account settings or email our support team and request a data export. We'll send you a complete file of your personal information, login history, deposit records via DANA, OVO, GoPay and QRIS, and any other data we hold within 7 business days.

We share payment details only with our payment processors and banks to process your DANA, OVO, GoPay and QRIS deposits and withdrawals. We never sell or rent your information to marketers or other third parties.

We use cookies to track your game sessions, remember your login, and detect suspicious activity. Essential cookies keep your account secure; others improve your experience. Manage cookie settings in your browser anytime, but disabling them may limit your access to the lobby.

Contact our live chat team immediately or email support. We'll help you secure your account, check for unusual withdrawals, and reset your password. We monitor for breaches continuously and will notify you if your data is at risk.

No. We only track your activity inside eksototo — which games you play, when you log in, and your deposit and withdrawal history. We don't follow you to other sites or share that tracking data with external companies.

We review our privacy practices regularly and update this policy when regulations change or we add new features. We'll notify you of major changes via email. Check back here for the latest version — the date of the most recent update is always at the top of this page.

How we protect your account and payment information

How to contact us about your privacy

Live Chat

Email Support

Account Settings

How we keep your information safe and private

Encrypted Payments

Account Access Control

Data Retention

Cookie Management

Privacy Officer Contact

Regional Compliance

Answers to your most common privacy questions

01 What happens to my data if I close my account?

02 Can I download or see all the data you have about me?

03 Do you share my payment information with other companies?

04 How does the cookie policy work on eksototo?

05 What should I do if I think my account data has been compromised?

06 Do you track my activity across other websites?

07 How often do you update this privacy policy?

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